Frequently Asked Questions
Everything you need to know about your Alev Jewelry experience.
What materials are used in Alev Jewelry pieces?
We use premium materials including 14k and 18k gold plating, sterling silver, and ethically sourced gemstones. Each product page provides specific details regarding the composition of the piece.
How should I care for my jewelry to ensure it lasts?
To maintain the brilliance of your jewelry, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, preferably in the Alev pouch provided with your purchase.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping times vary by location. Tracking information is provided for every order.
Can I return or exchange my order?
Yes, we accept returns and exchanges within 30 days of delivery, provided the items are in their original, unworn condition with all packaging intact. Please note that earrings are non-returnable for hygiene reasons.
Do you offer a warranty on your products?
Every Alev Jewelry piece comes with a 12-month warranty covering manufacturing defects. This does not cover accidental damage, normal wear and tear, or improper care.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.